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Home arrow HiPath Solution arrow HiPath Hospitality Service Center Compact V2.0
HiPath Hospitality Service Center Compact V2.0

HiPath Hospitality Service Center Compact V2.0
Intelligent Solution for Hotels and Guesthouses
HiPath Hospitality Service Center Business (HHSCC) V2.0 is an attendant console for hotels with integrated front-office system, optimized to meet the needs of the hospitality

"HHSC Compact" is designed for the small to medium-sized hotel segment and a maximum
of 50 rooms.

Over and above the standard features of an attendant console, such as call acceptance, consultation, connection, call hold, toggling, DSS keys etc., the HiPath Hospitality Service Center attendant console also includes a telephone status display, a Do Not Disturb function, call forwarding for every guest extension, and the entry of wakeup call requests via the user interface (client console).
In addition, the integrated hotel management system (front office) allows the use of
hotel-related functions such as reservations, check in and check out, bookings, room grid display and invoice generation via the invoice assistant. The HHSC software also includes call data recording for managing telephone charges incurred by hotel guests and administrative personnel, and for telephone box management.

Benefits and Value Proposition
HiPath Hospitality Service Center Compact is a communications solution based around an attendant console for hotels enriched with front-office functions. The main additional benefits are as follows:

  • Efficient communication for hotel guests via an optimized attendant console and simple but powerful front-office functions,
  • improved service for guests through the integration of telephone and front-office functions,
  • hardware and software savings for telephone/ front-office functions,
  • lower costs for administration, maintenance etc.

The main functions of HiPath Hospitality
Service Center Compact are

  • Call Control (Hotel Service Center)
  • DSS keys
  • Telephone box management
  • Room reservation
  • Check in/check out
  • Room grid display
  • Management of room category prices and seasonal surcharge factors
  • Invoice assistant for flexible billing
  • Generation of interim invoices
  • Lists/invoice archive
  • Entry of names for caller identification
  • Telephone call data recording and evaluation
  • Wakeup call entry via call control (user interface)
  • Emergency call number and phone number monitoring

Description of Features

Call Control (Hotel Service Center)
The "Call Control" module can be used to manage calls, display the call status of guests, enter wakeup calls and lock or unlock telephone boxes. Between the PC (on which the software is started) and the associated telephone (reception extension) there is a fixed connection, which can be controlled via this telephone.

Call Control Center
The "Call Control" attendant console allows staff members to deal with inbound calls in the same way as with a conventional attendant console. The automatic connection to the "DSS keys" and "Service Tracking" allows guest and telephone status information to be viewed, and service requests to be entered, thus enabling fast, personal communication with the guest.

DSS keys
The DSS keys can be used to store internal and external phone numbers and the associated names. Calls are initiated on the connected telephone by clicking on the relevant button. The symbol on the button also indicates the status of the internal extension. The DSS keys can be classified in separate tab pages, enabling organization into logical categories such as rooms, administration, housekeeping, emergencies, etc.

Call Status Viewer
The "Call Status Viewer" provides an overview of guest information and of the status of the extensions (busy, call state, etc.). Staff members can identify key information at a glance thanks to fast search functions and automatic user guidance. Examples of such information include the guest name, language, extension status, wakeup calls, call forwarding and received messages. The "Call Status Viewer" can also be used to enter and change wakeup calls, activate the Do Not Disturb function, and to set and clear the message indicator (provided the IVR system is installed). Class of service changes for hotel extensions can be initiated and cleared.

Telephone Boxes
Using specially created extensions and the "Telephone Box" function, the hotel can allow every guest to make a phone call. Calls are charged without the need to generate a
room invoice. The temporary allocation of trunk services ensures that only authorized persons can make calls from these extensions.

Booking (Front Office Functions)
The Front Office module provides the basic hotel functions such as reservations, check in and check out, booking and the printing of invoices. A graphical room grid also offers a transparent overview of current room occupancy and availability.

The "Reservation" function shows availability for each category of room, thus allowing reservations to be made for specific rooms. The reservation assistant displays the available
room resources after the relevant period has been entered. One or more rooms can be selected for each reservation. The prices are stored in the system for each room, but can be changed. The guest name assigned during reservation can be changed individually at check in or after arrival.
If more than one room has been linked to a guest profile or company profile, these rooms can either be listed under the initial guest profile at check in, enabling them to be invoiced together, or allocated individual guest profiles. All relevant guest information is stored in a guest profile database. The "Price Modifier" function can be used to change the prices for guest rooms and conference rooms automatically for predefined periods. This enables seasonal prices to be defined in advance.
Prices can be pre-defined for specific guests (premium guests) or groups of guests (corporate rate).

Check In/Check Out
The "Check In" function can be used to check guests or groups into the hotel. It is also possible to check several guests into the same room. This function can automatically unlock room telephones, and, depending on the selected version, activate room features such as voice mail boxes. After check in, the guest’s name can be displayed automatically on all internal digital phones equipped with displays. The guest can only be registered as checked out and the guest’s room reset to unoccupied once all services have been paid for. Hotel staff are prompted to print the invoice for this purpose. The "Prepayment" function allows phone calls to be made up to a monetary limit set by the guest.

Room Grid
The graphical Room Grid displays current room occupancy and provides an overview of availability per room and category in a single screen. In the graphical room grid, it is possible to determine the individual room status (e.g. "vacant, cleaned", "occupied, not cleaned") and to change this as necessary. Guests are displayed in different colors in the room grid, depending on their status ("due to arrive", "resident", "departed" etc.). The period shown in the room grid is freely definable. A reservation can be extended or shortened from the room grid simply by clicking with the mouse.

Invoice Assistant
You can use the "Invoice Assistant" to generate
invoices for hotel guests. If necessary, you can provide several invoices, according to your guests' wishes (e.g. separation of private and business calls). Additional services and items consumed from the minibar can be allocated to the relevant room using the invoice assistant.

Lists/invoice archive
The "Lists" menu can be used to produce historical statistics for wakeup calls, telephone charges, sales and financial transactions. The invoice archive enables staff to quickly find and display past invoices.

Wakeup Calls List
The following data can be listed in the "Wakeup Calls" statistics:

  • "All", "Agreed"," Submitted", and "Unsuccessful" wakeup calls within the defined statistics period.
    The statistics period is freely definable.

Room List
The following data can be listed in these statistics:

  • Guests who arrive during a defined statistics period (arrivals list) or
  • Guests staying in the hotel during a defined statistics period (residents) or
  • Guests who depart during a defined statistics period (departure list).

Sales Overview
The following data is listed in the "Sales Overview" statistics:

  • Sales within a freely defined statistics period.

Financial Transactions
The following data is listed in the "Financial Transactions" statistics:

  • Phone calls (e.g. "All", "International").
  • Products (e.g. "All, "Drinks").
  • Room occupancy (e.g. "All", "Single Rooms").
  • Payment status of the financial transactions (e.g. "All")
    The statistics period is freely definable.

Invoice Archive
Paid invoices can be searched for, displayed and printed in the "Invoice Archive". It is possible to perform searches using a variety of criteria.
Searches are performed in the "Invoice Archive" using the following parameters:

  • Invoice no.
  • Invoice date or period
  • Hotel where the invoice was generated
  • Name of the guest for whom the invoice
    was generated
  • Details of the guest's address
  • Method of payment used to pay the

Wakeup Service
The HiPath Hospitality Service Center Compact offers a reliable wakeup service. The wakeup call request is entered for the relevant room via the user interface. Several wakeup calls can be entered for each day. Alternatively, the guest can also enter a wakeup call via the room telephone using voice guidance (provided IVR is available).

IVR – Interactive Voice Response
The optional IVR system allows guests to enter wakeup requests, and hotel staff to change the room status ("cleaned", etc.) and to enter minibar consumption data.

Emergency Calls, Phone Number Monitoring
A warning appears on the user interface when a stored phone number (e.g. police, fire service, internal emergency calls) is dialed. The staff member at the console or in the front office can see which room or extension has made an emergency call. This means that the numbers for security, police or fire service can be monitored.

Managing More Than One Guest Telephone
The HHSC system allows several phones to be allocated to one room. This means that several extensions in a room, a suite or a conference room can be billed to one guest. Each room is allocated at least one extension, called the master extension. It is possible to group together several room telephones using the technical options of the communications server (HiPath 3000, HiPath 4000) – group call, call pickup group, hunt group, ...
Calculation of Call Charges (Zoning Table Import)
Call charges are calculated in the HHSC system. A zoning table can be imported to enable hotel-specific call charge calculation with respect to the connected carrier.

Technical Data
Communication Systems

  • HiPath 3000 V4.0 or higher can only be connected via a LAN – LAN connection to HiPath 3000 (LIM module or HG 1500)

Server PC (or single PC solution with Windows XP Pro)

  • Processor: Pentium 4 with at least 2.8 GHz
  • RAM: 512 MB
  • Hard disk: 1x 40 GB, at least 40 GB (optional RAID 3 x 40 GB U320)
  • Network card: 2 (customer LAN, HiPath LAN)
  • Operating time: 24 hours a day
  • Operating system: Windows 2003 or Windows XP Professional

Client PC

  • Processor: Pentium 4 with at least 2.66 GHz
  • RAM: 512 MB
  • Hard disk: 40 GB
  • Operating system: Windows 2000 or Windows XP Professional

HHSC Compact V2.0 – Extensions

  • One user interface (client console)
  • 50 room licenses (maximum configuration)
  • Additional user interface (client console; up to 2)
  • Optional connection to IVR/VMS system (Xpressions V4.0 or external IVR system)
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